Required Materials:

• Laptop or PC
• Webcam
• Pen & Pad

Description

This 90 minute live or pre-recorded webinar training is for small or large groups. Each training session is provided with live chats, real-world examples and top topics in the customer service industry.

Topics

• 15 Customer Service Skills that every employee should know
• Employer's expectations
• Right People, Right Place
• Is the Customer always right?
• Employee Satisfaction
• Culture
• Diversity in your business                                  

*Webinars can be customized to your specific customer service needs.

Goal/Objectives

To educate employees/management/business owners on the need to consistently train and prepare their business for today's consumer and future growth.

Required Materials:

• Laptop or PC
• Webcam
• E-book (download)
• Pen & Pad

Description

This 1 hour training course with e-book is a live instructional class. The instructor will teach and guide you through online training manual with topics on providing and understanding customer service.

* This live instructional class is offered one-on-one or group.

Topics

• 15 Customer service that every employee should know
• What's your communication style?
• Four types of Personalities
• Phone Etiquette: Six important topics

Goal/Objectives

To provide an one on one interaction with each participant giving them a personal understanding of real-world customer service.

Don't delay, purchase the Art of Customer Service Training E-book with Live Training today for $99

Audio Training with Job Aids

DESCRIPTION

These audio downloads are designed and tailored for employees, management,and business owners specific training needs. Also job aids are provided for a quick reference.

TOPICS/CATEGORIES

Employee Training:

• Employer's Expectations
• Customer Expectations
• Phone Etiquette
• Satisfied vs Completely Satisfied
• Is the Customer always right?

Management:

• Art of Customer Service
• How to handle conflict
• Right People, Right Place
• Time Management
• Culture
• Employee Satisfaction

Entrepreneur/Business Owner:

• Art of Customer Service
• Customer Service Floor Plan
• Manager vs Leader
• Culture
• Diversity in Your Business
• Employee Satisfaction

Goal/Objectives

The focus on this audio and job aid training is to explain the different duties and responsibilities for the employee, management, and business owner. This type of team work training and understanding will develop the culture expected and needed to provide world class customer service.

Required Materials: Laptop or PC, Pen & Pad